General 51

• Which Insurer does AUZi use?
• How do I renew my policy?
• How long does it take to get a quote?
• Why is the premium on my policy schedule different to the amount I paid?
• Will you let me know when I need to renew my policy?

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Questions about Insurance and Cover 5

• Which Insurers does AUZi use?
• Why is the premium on my policy schedule(s) different to the amount I paid?
• What is GST (Goods and Services Tax)?
• My policy has been 'Referred' what does this mean?
• How much does public Liability Insurance cost for a market stall?

Card Surcharge Transactions 6

• Why does AUZi® charge a surcharge on card transactions?
• How long will the surcharge on card payments last?
• Will the card payment surcharges ever increase?
• Why do I have to pay a surcharge if paying by card?
• How can I avoid paying the card surcharge?

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The Buying Process Explained 16

• Why is the premium on my policy schedule different to the amount I paid?
• How long do I have to wait until I receive my documentation?
• How can I pay for my insurance?
• Can I look at what will be covered before I buy a policy?
• Microsoft Email Accounts

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Renewals Explained 3

• I’ve renewed my policy, why do I keep receiving reminders?
• What happens if I let my Renewal Lapse / Expire?
• How to Renew my policy

Logins and Passwords 4

• I have updated my email address, what do I do need to do?
• I have recently applied for cover, however, I haven’t received my login details?
• How do I log into my account?
• I need to log in but have forgotten my password

General 33

• Can a Market Stall Policy cover me in a shopping centre?
• How easy is it to include an 'Interested Party'?
• Does your policy cover inflatable jumping castles?
• Why is the 'Annual Plus' policy different?
• Can I include some contents/stock cover for my market?

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Type of Market Stalls 4

• Candle Stalls
• Soap Market Stalls
• Bath and Beauty Products
• Food Trailers

Soap Making 23

• Why are certain products excluded from this policy?
• What laws, regulations and standards apply to soap makers?
• Mandatory standard for ingredient labelling
• Do I need to tell my home and contents Insurer I run a business from my home?
• I also teach Soap Making / Workshops can you cover me?

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Candle Making 12

• Can you cover Electric Diffusers?
• I also teach Candle Making can you cover me?
• What activities can be covered under a Candle Maker?
• Are massage candles covered under the Candle Makers Policy?
• What other products can you cover under the Candle Makers Policy?

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TGA (Therapeutic Goods Association) 4

• Who are the TGA (Therapeutic Goods Association)?
• What is the Therapeutic goods website
• What are 'therapeutic goods'?
• Is it a therapeutic good or a cosmetic?

Cosmetics 4

• Can you cover Cosmetics under your Soaps and Candles Policy?
• Can you cover essential oil blending under Cosmetics?
• What laws apply to Cosmetic Manufacturers?
• Are dermal rollers covered under Cosmetics?

Candle and Soap Workshops 5

• Can you cover me if I run a Candle or Soap Workshop?
• Are Workshops, Classes and Demonstrations covered under a Soaps and Candles Policy?
• I do workshops at the markets, is this covered?
• What products are covered for Teaching?
• What products are covered for Manufacturing?

Do I need a separate Market Stall or Pop-Up Policy 2

• Do I need a separate Market Stall Policy?
• Do I need a separate Pop-Up policy?

AICIS - Australian Industrial Chemicals Introduction Scheme 18

• Therapeutic goods
• What is AICIS website?
• Difference between blending and Manufacturing
• Who are AICIS?
• Chemical Regulation in Australia

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National Measurement Institute 3

• What is the National Measurement Institute?
• What is the website for NMI?
• What is The National Measurement Institute?

ACCC - Australian Competition & Consumer Commission 2

• What is the ACCC website?
• What does the ACCC do?

Dance 10

• I am a Dance teacher can you cover me?
• What is covered under the policy for Dance Teachers?
• Why do Dance Teachers need Professional Indemnity Insurance?
• Does the policy cover me for any coaching?
• What type of Dance can you cover?

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General 4

• I teach Dance at my students home. Am I covered for this?
• I am hiring a hall to teach Dancing is this ok?
• I am hosting a Social Dance can you cover this?
• I have an end of year concert for this students, is this covered?

Zumba 14

• I am a Zumba Instructor can you cover me ?
• What is covered under the policy for Zumba Instructors?
• Why do Zumba Instructors need Professional Indemnity Insurance?
• Does the policy cover me for any coaching?
• Does my policy for Zumba cover me if I also teach tap dancing?

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General 2

• I am hiring a hall to teach my Zumba Class is this ok?
• The hall I am hiring has asked for a Certificate of Currency

Pop Up Shops explained 5

• What is a Pop Up Shop?
• What if my Pop Up is not within a shopping centre?
• I only need cover for one day can you help?
• I also do a market stall. Can this policy also cover me for my market stall activities?
• Can a pop-up restaurant / cafe be covered?

General 3

• Can I get a Certificate of Currency noting the Shopping Center?
• Can I include some contents/stock cover for my pop up shop?
• Can we share a Pop-up Policy?

Public & Products Liability / Professional Indemnity Insurance for Workshops 1

• Why do I need Insurance for my workshop?

Arts and Crafts 5

• Why do I need Insurance for Arts & Crafts Workshops?
• Activities we can cover under Arts & Crafts Workshops
• Can you cover me if I only do a workshop occasionally?
• What is covered under an Arts & Crafts Workshop Policy?
• How many children can attend an Arts & Craft workshop?

Trade Show / Exhibition Stand 2

• Trade Show Exhibition Stands Insurance cover
• Why does my Market Stall Policy not cover a Trade Show?

Changing Details 3

• How do I update my payment details for my monthly payments?
• How do I pay arrears on my monthly finance arrangement?
• How do I update my contact details for my monthly payments?

Premium Funding and how it works 5

• How does premium funding work?
• What is the interest rate applied to the loan?
• Are there any hidden fees and charges?
• Explaining the payment schedule
• Has the interest rate increased on my Monthly Instalments?

Cosmetic Manufacturer's 18

• What is a Cosmetic?
• Can essential oil blending be covered?
• Who are AICIS?
• What laws apply to Cosmetic Manufacturers?
• What is the AICIS website (Australian Industrial Chemicals Introduction Scheme)

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Complaints 1

• Making a complaint

Party Hire 2

• Can you cover jumping castles?
• Can you cover me if I organise an event as well as hire items?

Makeup Artist Mobile 3

• Is hair styling covered?
• Why are all hairdressing activities not covered?
• Is spray tanning covered?

Eyelash Technicians 5

• What experience do I need to have before I can cover with AUZi?
• What qualifications must I have before covering with AUZi?
• Can you cover retail products under this policy?
• I run a Beauty Salon as well as lashes, can this be covered?
• Can tattooing be covered under this policy?

Handmade 6

• Why are there only limited activities under this cover?
• Will this policy cover me for workshops?
• What does this policy not cover?
• Can this policy cover my market stall?
• Will this policy cover me when I do a pop-up?

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