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Knowledge base
AUZi
General
51
Which Insurer does AUZi use?
How do I renew my policy?
How long does it take to get a quote?
Why is the premium on my policy schedule different to the amount I paid?
Will you let me know when I need to renew my policy?
View all 51
Questions about Insurance and Cover
5
Which Insurers does AUZi use?
Why is the premium on my policy schedule(s) different to the amount I paid?
What is GST (Goods and Services Tax)?
My policy has been 'Referred' what does this mean?
How much does public Liability Insurance cost for a market stall?
Card Surcharge Transactions
6
Why does AUZi® charge a surcharge on card transactions?
How long will the surcharge on card payments last?
Will the card payment surcharges ever increase?
Why do I have to pay a surcharge if paying by card?
How can I avoid paying the card surcharge?
View all 6
Questions about the Buying Process
The Buying Process Explained
16
Why is the premium on my policy schedule different to the amount I paid?
How long do I have to wait until I receive my documentation?
How can I pay for my insurance?
Can I look at what will be covered before I buy a policy?
Microsoft Email Accounts
View all 16
Questions about the Renewal Process
Renewals Explained
3
I’ve renewed my policy, why do I keep receiving reminders?
What happens if I let my Renewal Lapse / Expire?
How to Renew my policy
Logins and Passwords
Logins and Passwords
4
I have updated my email address, what do I do need to do?
I have recently applied for cover, however, I haven’t received my login details?
How do I log into my account?
I need to log in but have forgotten my password
Marketstall Insurance
General
33
Can a Market Stall Policy cover me in a shopping centre?
How easy is it to include an 'Interested Party'?
Does your policy cover inflatable jumping castles?
Why is the 'Annual Plus' policy different?
Can I include some contents/stock cover for my market?
View all 33
Type of Market Stalls
4
Candle Stalls
Soap Market Stalls
Bath and Beauty Products
Food Trailers
Soaps and Candles
Soap Making
23
Why are certain products excluded from this policy?
What laws, regulations and standards apply to soap makers?
Mandatory standard for ingredient labelling
Do I need to tell my home and contents Insurer I run a business from my home?
I also teach Soap Making / Workshops can you cover me?
View all 23
Candle Making
12
Can you cover Electric Diffusers?
I also teach Candle Making can you cover me?
What activities can be covered under a Candle Maker?
Are massage candles covered under the Candle Makers Policy?
What other products can you cover under the Candle Makers Policy?
View all 12
TGA (Therapeutic Goods Association)
4
Who are the TGA (Therapeutic Goods Association)?
What is the Therapeutic goods website
What are 'therapeutic goods'?
Is it a therapeutic good or a cosmetic?
Cosmetics
4
Can you cover Cosmetics under your Soaps and Candles Policy?
Can you cover essential oil blending under Cosmetics?
What laws apply to Cosmetic Manufacturers?
Are dermal rollers covered under Cosmetics?
Candle and Soap Workshops
5
Can you cover me if I run a Candle or Soap Workshop?
Are Workshops, Classes and Demonstrations covered under a Soaps and Candles Policy?
I do workshops at the markets, is this covered?
What products are covered for Teaching?
What products are covered for Manufacturing?
Do I need a separate Market Stall or Pop-Up Policy
2
Do I need a separate Market Stall Policy?
Do I need a separate Pop-Up policy?
AICIS - Australian Industrial Chemicals Introduction Scheme
18
Therapeutic goods
What is AICIS website?
Difference between blending and Manufacturing
Who are AICIS?
Chemical Regulation in Australia
View all 18
National Measurement Institute
3
What is the National Measurement Institute?
What is the website for NMI?
What is The National Measurement Institute?
ACCC - Australian Competition & Consumer Commission
2
What is the ACCC website?
What does the ACCC do?
Dance Teachers
Dance
10
I am a Dance teacher can you cover me?
What is covered under the policy for Dance Teachers?
Why do Dance Teachers need Professional Indemnity Insurance?
Does the policy cover me for any coaching?
What type of Dance can you cover?
View all 10
General
4
I teach Dance at my students home. Am I covered for this?
I am hiring a hall to teach Dancing is this ok?
I am hosting a Social Dance can you cover this?
I have an end of year concert for this students, is this covered?
Zumba Instructors
Zumba
14
I am a Zumba Instructor can you cover me ?
What is covered under the policy for Zumba Instructors?
Why do Zumba Instructors need Professional Indemnity Insurance?
Does the policy cover me for any coaching?
Does my policy for Zumba cover me if I also teach tap dancing?
View all 14
General
2
I am hiring a hall to teach my Zumba Class is this ok?
The hall I am hiring has asked for a Certificate of Currency
Pop Up Shops
Pop Up Shops explained
5
What is a Pop Up Shop?
What if my Pop Up is not within a shopping centre?
I only need cover for one day can you help?
I also do a market stall. Can this policy also cover me for my market stall activities?
Can a pop-up restaurant / cafe be covered?
General
3
Can I get a Certificate of Currency noting the Shopping Center?
Can I include some contents/stock cover for my pop up shop?
Can we share a Pop-up Policy?
Candle Making Workshops
Public & Products Liability / Professional Indemnity Insurance for Workshops
1
Why do I need Insurance for my workshop?
Arts & Crafts Workshops
Arts and Crafts
5
Why do I need Insurance for Arts & Crafts Workshops?
Activities we can cover under Arts & Crafts Workshops
Can you cover me if I only do a workshop occasionally?
What is covered under an Arts & Crafts Workshop Policy?
How many children can attend an Arts & Craft workshop?
Trade Show / Exhibition Stand
Trade Show / Exhibition Stand
2
Trade Show Exhibition Stands Insurance cover
Why does my Market Stall Policy not cover a Trade Show?
Arteva Funding (previously Principal Finance)
Changing Details
3
How do I update my payment details for my monthly payments?
How do I pay arrears on my monthly finance arrangement?
How do I update my contact details for my monthly payments?
Premium Funding and how it works
5
How does premium funding work?
What is the interest rate applied to the loan?
Are there any hidden fees and charges?
Explaining the payment schedule
Has the interest rate increased on my Monthly Instalments?
Cosmetic Manufacturers
Cosmetic Manufacturer's
18
What is a Cosmetic?
Can essential oil blending be covered?
Who are AICIS?
What laws apply to Cosmetic Manufacturers?
What is the AICIS website (Australian Industrial Chemicals Introduction Scheme)
View all 18
Complaint Handling
Complaints
1
Making a complaint
Party Hire (Require Hire Agreement Excluding Inflatables)
Party Hire
2
Can you cover jumping castles?
Can you cover me if I organise an event as well as hire items?
Makeup Artist Mobile
Makeup Artist Mobile
3
Is hair styling covered?
Why are all hairdressing activities not covered?
Is spray tanning covered?
Eyelash Technicians
Eyelash Technicians
5
What experience do I need to have before I can cover with AUZi?
What qualifications must I have before covering with AUZi?
Can you cover retail products under this policy?
I run a Beauty Salon as well as lashes, can this be covered?
Can tattooing be covered under this policy?
Handmade
Handmade
6
Why are there only limited activities under this cover?
Will this policy cover me for workshops?
What does this policy not cover?
Can this policy cover my market stall?
Will this policy cover me when I do a pop-up?
View all 6