Why has my premium increased in 2024?

Modified on Thu, 11 Jan at 12:28 PM

Over the years, our commitment has always been to provide you with high-quality products/services at competitive prices. However, several factors have contributed to the decision to adjust our pricing structure in January 2024.

Increased Operating Costs: The costs associated with running our service-based business have risen due to factors such as inflation, increased labour costs and other operational expenses. These adjustments are vital for us to continue delivering the quality of service you have come to expect.

Investment in Service Enhancement: To better serve your evolving needs, we have made significant investments in upgrading our infrastructure, technology, and the skills of our team. These improvements contribute to an enhanced service experience but also incur additional costs.

Market Dynamics: The economic landscape has witnessed shifts that impact businesses across the board. As a small business ourselves, we understand the challenges you face and this price adjustment is crucial for us to maintain the level of service you deserve.

We want to assure you that this decision was not made lightly. We remain committed to delivering exceptional value and maintaining the trust you have placed in our brand. As always, we are open to feedback and are dedicated to finding ways to enhance the overall customer experience.

We understand that any change in pricing may raise questions and we are here to address any concerns you may have. Please feel free to reach out to our customer service team for further clarification or assistance.

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