Questions about the buying process

How long do I have to wait until I receive my documentation?
As soon as you take out cover with AUZi, you will be able to access a summary of covers and policy wordings through our website and you will be able to ...
Fri, 31 Jan, 2014 at 12:41 PM
How can I pay for my insurance?
We offer AUZi customers the option of paying for their insurances via either Credit Card Payment or EFT. If paying via credit card You will have imm...
Mon, 3 Feb, 2014 at 7:02 PM
Can I look at what will be covered before I buy a policy?
Certainly! The AUZi website includes a full summary of cover for every policy we sell as well as the corresponding policy wording. By reading through th...
Thu, 14 Aug, 2014 at 9:20 AM
Will I receive anything in the mail from AUZi?
We have streamlined our entire operation to make sure that everything you require for your insurance policies are available either online or emailed to yo...
Tue, 11 Feb, 2014 at 9:49 AM
Why do I need to provide my email address?
We want to make the purchasing and renewal of your insurance as quick and easy as possible – this is why we have streamlined our process to make it comple...
Tue, 11 Feb, 2014 at 9:50 AM
How long does it take to purchase cover?
We recommend that you have a read through the “What’s Covered” pages within our products to ensure that the coverage given under our policies meet your in...
Tue, 11 Feb, 2014 at 9:55 AM
If I cancel my policy in the first year, what refund do I receive?
If you decide to cancel your policy mid-way through the period of insurance, we will provide a pro-rata refund of the premium paid by you as long as the u...
Tue, 11 Feb, 2014 at 10:06 AM
What will my quotation include?
To ensure you know exactly what you’ll be paying, all of our quotations are made up of the gross premium required by insurers and also include the Stamp D...
Tue, 11 Feb, 2014 at 10:11 AM
Can quotations be given over the phone?
In order to give every customer our AUZi quick and easy service, we only offer quotations via our website. To obtain a quote, you will need to use our web...
Tue, 11 Feb, 2014 at 10:15 AM
I don’t feel safe providing my credit card details over the internet. Is there any other way I can pay?
Yes. We understand that some customers are uneasy providing their credit card details over the internet so we also offer payment via EFT. The drawback to ...
Tue, 11 Feb, 2014 at 10:16 AM